Delivery & Returns

Shipping and delivery

• The delivery guarantee only applies to UK mainland parcels. For international and non-mainland parcels we aim to dispatch within 24 hours of receiving your order. A first attempted delivery counts as the guaranteed delivery.
• If items are out of stock you will be notified by phone or email, and you won't be charged extra postage for the rest of your order.
• We use a reliable delivery service with full tracking details. A signature is required on delivery, and we only deliver to the address where the card used for payment is registered. To send to a different address, please contact us — payment by cheque, postal order or bank transfer is available; we dispatch once funds have cleared (allow 5 working days).

Returns, exchanges and refunds

We want you to love your jewellery. If you change your mind, you may cancel and return your order within 14 days of receiving it, as set out in the Consumer Contracts Regulations 2013.

How to return an item

1. Email sales@mairahcollection.co.uk within 14 days of delivery with your order number and the item(s) you are returning.
2. Send the item back within a further 14 days, unworn, unused and in its original packaging.
3. We recommend a tracked service, as returns are your responsibility until they reach us. The cost of returning goods is paid by the customer unless the item is faulty.

Return address: Mairah Collection, 28 Rushton Avenue, Bradford Plaza, Bradford, BD3 8JW, United Kingdom

Refunds

Once we receive and inspect your return, we refund the item price (and standard delivery if you return the whole order) to your original payment method within 14 days.

Items we cannot take back

For hygiene reasons we cannot accept returns of earrings once the sealed packaging has been opened, unless they are faulty. This does not affect your legal rights.

Faulty or incorrect items

If your order arrives damaged, faulty or not as described, contact us straight away with a photo and we will arrange a replacement or full refund, including return postage.

Out-of-stock items

If an item sells out before we can dispatch it, we will contact you and refund it, or offer an alternative, and send the rest of your order.

See also our Terms & conditions.

Payment methods

• Cards: Visa, Mastercard and American Express, securely processed by Stripe.
• PayPal: shop without entering your card details on our website. Your account is charged once the order is completed.
• Cheque, postal order or bank transfer: please contact us first. Goods are dispatched once payment has cleared (up to 5 working days), and orders are held for 7 days before being cancelled for non-payment.

All orders are charged in pounds sterling. Prices shown in other currencies are approximate — please check current rates with your bank.

Need help?

Call us on +44 7548 716455 or email sales@mairahcollection.co.uk. See also our Terms & Conditions and FAQs.